FAQ

You see a beautiful piece of art but want to make sure it is still available before you drive to Amersfoort. Please feel free to contact us for this purpose. We can be reached by phone Tuesday through Saturday from 9:30 a.m. to 5 p.m. on 033 4617 164 or by email info@amersfoortart.nl. We will answer your email (including weekends) as soon as possible. For custom quotes, sales on account or special requests, please also feel free to contact us.

Yes indeed! Our gallery is open Wednesday through Saturday from 9:30 a.m. to 5 p.m. with and without an appointment. Please contact us (tel. 033 4617 164 or via email info@amersfoortart.nl) and we will be happy to make an appointment with you outside our regular business hours.

In addition to this online gallery, of course we have a real gallery! Here, with the exception of artworks in small editions (such as photography), all artworks are actually present. When in doubt or with questions, just contact us.

Our gallery has been located in downtown Amersfoort for almost 20 years. Have you never been there before? If so, be sure to stop by. We are located just steps away from our historic and welcoming downtown. Besides the Mondrian House, Museum Flehite and Kunsthal KAdE, Amersfoort has much more in store for you! For example, Amersfoort has its own brewery(Drie Ringen) and you can explore the city even better from the water via the Waterlinie. In short: a visit to our gallery and downtown Amersfoort is more than worth it!

Amersfoort is a city of more than 150,000 people. Free downtown parking will therefore unfortunately not be possible here. For a small fee, you can park for an hour next to and across from the gallery. At Q-Park Mondriaan (350 meters walking distance) you can park longer and explore the city after your visit to us.

With the exception of images, we charge €15 for (insured) shipping and packaging below a purchase amount of €200. Above this, €39.95 will be charged for delivery in the Netherlands and Belgium (unless otherwise indicated). For orders abroad, please contact us. Upon receipt of payment, we will contact you a.s.a.p. to schedule a delivery appointment. A small surcharge applies for the Wadden Islands.

For the past 20 years, we have been in daily contact with art lovers and collectors from home and abroad. Therefore, safe and proper shipping is among our priorities. Our transportation partners GLS and TNT provide insured and secure inter- and national transportation every day. Shipping costs depend on size, weight and destination. Please feel free to contact us for a quote.

We make every effort to fulfill your order to your satisfaction. Should you still wish to waive your purchase, you can do so within 14 days of purchase. This is the so-called cooling off period. With the exception of custom made items such as frames, these cannot be returned unless damaged in transit.
This period begins on the day the package is received by or on your behalf. For returns, please use our return procedure. What to do in the following situations:

You have unfortunately ordered the wrong item/artwork:

Of course, it is possible that you unexpectedly ordered the wrong item/artwork. You can use our return procedure to return the package back to us. Shipping costs are at your expense in this case.

You received the wrong item/artwork or your shipment is incomplete:

Upon receipt, always check that your shipment is complete and correct. If an incorrect item was delivered or an item is missing, you can report it to customer service. We will then make sure to correct our mistake as soon as possible.

You have received a damaged artwork/frame:

Despite our efforts to properly pack and safely deliver your artwork to you, it is possible that your artwork or frame may be damaged upon receipt. This fortunately happens very rarely but is obviously very annoying for you and of course we are going to solve it. If you have received a damaged artwork, you can use our warranty procedure.

Warranty period:

At Amersfoort Art Gallery, you will receive a 12-month warranty on defects on items from all manufacturers.

Warranty Procedure:

It is annoying when an item does not work or does not work properly. If an item/artwork is not in perfect condition immediately upon receipt, you should notify us as soon as possible. In this case, contact our customer service for troubleshooting. Should the item still prove defective, we will always propose a solution. Please follow the following steps if you wish to send an item to us for warranty:

• Please contact us within the warranty period.
• Please send the defective item to us as soon as possible and at the latest within 14 days.
• Pack the warranty item properly when you ship it.
• The warranty shipment should clearly include a bill with address information and phone number as well as the description of the problem. Also include a copy of the proof of purchase.
• The consumer bears the risk for the return shipment, we therefore recommend sending the package by registered mail and keeping the shipping receipt so that you can claim any loss from your carrier.

For the exact situations in which warranty applies and exclusions thereto, please refer to Article Warranty of our General Terms and Conditions.

Safety is our top priority. All payments are therefore made within a secure payment environment provided by Sisow Payment Innovations.

iDeal:
You can pay safely in the following ways: With iDeal you can safely, easily and quickly pay for your order at Amersfoort Art. You pay in your familiar internet payment environment (which is secured by your own bank). Internet banking allows you to use iDeal directly, without having to sign up for it. iDeal is supported by: ING, Fortis, ABN AMRO, Rabobank, ASN Bank, SNS Bank, Friesland Bank and Triodos Bank.
What is iDeal?
With iDeal you can checkout your online order at Beeldjeshuis.nl safely, securely and easily. You pay in your familiar Internet payment environment, based on specific security methods of your own bank. As an internet banker, you can use iDeal directly, without having to sign up. iDeal offers you a number of advantages over other payment methods.

• iDeal is as familiar, safe and easy as internet banking.
• iDeal is supported by the major Dutch banks.
• Access to Internet banking from one of the participating banks is sufficient to use iDeal.
• Control and oversight of payment.
• iDeal was developed by ABN AMRO, ING, Rabobank, SNS Bank and Fortis, Friesland Bank, ASN Bank and SNS Regio Bank.

For more information about iDeal please click here

How does iDeal work?

1. After you place your order, choose iDeal from the payment options and then select your bank.
2. You will then be directed to your own bank where the payment order will be ready for you. You will be asked by your bank to fill in some information and you authorize the payment.
3. The amount will be directly debited from your checking account and your order will be processed by us.
4. You will receive confirmation of your order and payment from us.

By arrangement:

If you cannot choose from our payment options, or you have different delivery or payment arrangements with us, payment can be made by mutual agreement. Please call us at 033 4617164 or email us at info@amersfoort.nl. In that case, we will contact you as soon as possible regarding your order.

We make every effort to fulfill your order to your satisfaction. Should you still wish to waive your purchase, you can do so within 14 days of purchase. This is the so-called cooling off period. With the exception of custom made items such as frames, these cannot be returned unless damaged in transit.
This period begins on the day the package is received by or on your behalf. For returns, please use our return procedure. What to do in the following situations:

You have unfortunately ordered the wrong item/artwork:

Of course, it is possible that you unexpectedly ordered the wrong item/artwork. You can use our return procedure to return the package back to us. Shipping costs are at your expense in this case.

You received the wrong item/artwork or your shipment is incomplete:

Upon receipt, always check that your shipment is complete and correct. If an incorrect item was delivered or an item is missing, you can report it to customer service. We will then make sure to correct our mistake as soon as possible.

You have received a damaged artwork/frame:

Despite our efforts to properly pack and safely deliver your artwork to you, it is possible that your artwork or frame may be damaged upon receipt. This fortunately happens very rarely but is obviously very annoying for you and of course we are going to solve it. If you have received a damaged artwork, you can use our warranty procedure.

Warranty period:

At Amersfoort Art Gallery, you will receive a 12-month warranty on defects on items from all manufacturers.

Warranty Procedure:

It is annoying when an item does not work or does not work properly. If an item/artwork is not in perfect condition immediately upon receipt, you should notify us as soon as possible. In this case, contact our customer service for troubleshooting. Should the item still prove defective, we will always propose a solution. Please follow the following steps if you wish to send an item to us for warranty:

• Please contact us within the warranty period.
• Please send the defective item to us as soon as possible and at the latest within 14 days.
• Pack the warranty item properly when you ship it.
• The warranty shipment should clearly include a bill with address information and phone number as well as the description of the problem. Also include a copy of the proof of purchase.
• The consumer bears the risk for the return shipment, we therefore recommend sending the package by registered mail and keeping the shipping receipt so that you can claim any loss from your carrier.

For the exact situations in which warranty applies and exclusions thereto, please refer to Article Warranty of our General Terms and Conditions.